Returns

If you are not completely satisfied with your purchase please fill out the RETURN FORM and send your item(s) back within 28 days of receipt to the following address:

RETURN ADDRESS: Ecofulfillment c/o On Vacation/Vertere Berlin Marzahner Str. 21 M 13053 Berlin Germany ► RETURN FORM

The customer pays for the direct shipping cost of the return. We kindly ask you to send the parcel using a delivery service that insures you for the value of the goods and provides a track & trace code.

When returning your items from outside of the EU, please make sure that your package is sent out free of importing taxes. We are unable to collect parcels from customs.

Please notice that the processing time for refunds can take up to five working days after arrival of the return.

We kindly ask you to only return a product in its original condition (avoiding stains and odours).

Please notice that sets and bundles are only refundable as a whole. The discount on retained products does not apply if a set or bundle gets only partially returned.

*Be aware that the return policy for orders including free gifts may vary depending on purchase value. You may possibly be charged for your free item if you decide to request a refund for returns. Size exchanges are excluded.